Returns

You have 14 calendar days from receiving your order to return it, without giving a reason. It is your legal right and we keep it simple.

How it works

Write to hello@onlychases.com with your order number and what you want to return. We reply with the return address within 24 working hours. Once we receive and check the product, we refund you within 14 days using the same payment method.

Condition on return

• Sealed products. Must come back with the factory seal intact. An opened product loses its market value entirely and cannot be returned.
• Single cards. Must come back in the same sleeve and protection they left in, in the same condition.

Who pays the return shipping

If the mistake is ours, we pay. Wrong product, transit damage or a condition that doesn’t match the listing: we refund the full amount, shipping included, and cover the return.

If you simply changed your mind, the return shipping is on you.

If something arrives damaged

Let us know within 48 hours of delivery and attach photos of the parcel and the product. With that we claim from the carrier and sort it out without you having to fight for it.

What cannot be returned

Sealed products with a broken or tampered seal, and cards returned without their original protection or with added wear.